Shipping policy

1. Order Processing Time
In-stock products: Usually 1–3 business days before shipment.
Products not in stock: Can take 3–7 business days or longer, depending on supplier availability.
2. Shipping Time

Shipping time depends on:

Destination country
Warehouse location (China, US, UK, Europe, etc.)
Shipping method selected
Product size and weight

Typical estimates:

USA: 7–12 days with CJPacket (some local warehouse orders arrive in 2–7 days)
UK: 5–10 days
Canada: 7–15 days
Australia: 7–15 days
Europe: 6–15 days

Processing time is not included in these estimates.

3. Shipping Methods

CJ Dropshipping offers multiple shipping options, including:

CJPacket
USPS / USPS+
DHL
FedEx
UPS
YunExpress
Local warehouse shipping
Other country-specific carriers

Available methods vary by product and destination.

4. Shipping Costs

Shipping fees are based on:

Product weight
Dimensions
Destination
Shipping method
Warehouse location

CJ provides a shipping calculator so you can estimate delivery costs before listing products.

5. Tracking

Most shipping methods include:

Tracking number
Shipment tracking updates
Automatic tracking synchronization with Shopify and other integrated platforms

Some economy shipping methods may have limited tracking.

6. Lost Packages

CJ generally offers a refund or replacement if:

The package is confirmed lost during transit.
The order exceeds the maximum delivery period under the applicable shipping policy.
The seller opens an after-sales dispute with the required evidence.
7. Damaged or Incorrect Products

CJ may provide a refund or replacement if:

The item arrives damaged.
The wrong item was shipped.
The product has manufacturing defects.

You usually need:

Photos or videos of the issue.
Customer complaint details.
A dispute submitted within the required timeframe (typically a few days after delivery).
8. Delivery Delays

CJ notes that international shipping can be delayed because of:

Customs inspections
Weather
Peak shopping seasons
Carrier issues

Delivery times are estimates and are not guaranteed.

9. Warehouses

Products shipped from local warehouses (US, UK, EU, etc.) generally arrive much faster than those shipped from China, making them a good option if you're targeting customers in those regions.

Best Practices for Shopify Stores Using CJ Dropshipping

If you're selling with Shopify:

State a delivery window of 7–15 business days rather than promising exact dates.
Mention that processing takes 1–3 business days before shipping.
Provide tracking information as soon as the order ships.
Use local warehouses whenever possible for faster delivery.
Be clear that customs or carrier delays can occasionally extend delivery times.